Whether you're stuck with a deposit, confused about a game, or just need someone to talk to - our Kenyan support team is here for you. Real people, real solutions, available whenever you need us.
support@betin-kenya.com
Response within 2 hoursChoose your topic and get instant answers to common questions
Login problems, password reset, verification, and account settings
Deposits, withdrawals, M-Pesa issues, and transaction problems
Bet settlement, odds questions, and sports betting rules
Game issues, bonus problems, and casino-related questions
App download, installation, and mobile-specific problems
Welcome bonus, promo codes, and promotional offers
Quick answers to the most common questions from Kenyan players
Registration is simple! Click the "Register" button, enter your phone number and email, create a password, and verify your account. The whole process takes less than 2 minutes.
Yes, Betin Kenya operates under international gaming licenses and complies with all applicable regulations. Your funds and personal information are completely secure.
You must be 18 years or older to create an account and play on Betin Kenya. We take responsible gaming seriously and verify all player ages.
Go to the deposit section, select M-Pesa, enter your phone number and amount, then complete the STK push on your phone. Funds appear instantly in your account.
M-Pesa withdrawals are processed within 2-5 minutes. Bank transfers may take 1-3 business days depending on your bank.
Minimum deposit is KSh 50 via M-Pesa. Maximum limits vary by payment method - M-Pesa allows up to KSh 300,000 per transaction.
Use promo code "betin500win" during registration, make your first deposit, and your bonus will be credited automatically. Check the bonus section for details.
Wagering requirements mean you need to bet your bonus amount a certain number of times before you can withdraw. Sports bonuses typically have 5x wagering, casino bonuses 35x.
Get instant help from our Kenyan support team. Available 24/7 for registered users with average response time under 30 seconds.
Send detailed questions or attach screenshots for complex issues. Perfect for account verification and detailed inquiries.
Chat with us on WhatsApp for quick questions and updates. Great for mobile users who prefer messaging apps.
Follow these tips to get your issues resolved quickly
Keep your username, transaction IDs, and account information handy when contacting support.
Describe exactly what happened, when it occurred, and what you were trying to do.
A picture is worth a thousand words. Screenshots help us understand your issue faster.
Many issues are solved by refreshing the page or checking your internet connection.
If you're experiencing a critical problem like unauthorized transactions, account security issues, or urgent payment problems, contact us immediately through live chat or call our emergency line.