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🔒 Your Privacy Matters

Privacy Policy Protecting Your Data

At Betin Kenya, we take your privacy seriously. This policy explains how we collect, use, protect, and share your personal information when you use our platform. We're committed to transparency and giving you control over your data.

🛡️ Bank-level encryption
🔐 Secure data storage
✅ GDPR compliant
👤 Your data, your control
Last Updated: April 16, 2025
Effective Date: April 16, 2025

Privacy at a Glance

Here's what you need to know about how we handle your data:

📊

What We Collect

Personal details for account creation, payment information for transactions, and usage data to improve our services.

🎯

Why We Collect It

To provide our services, ensure security, comply with regulations, and enhance your gaming experience.

🤝

Who We Share With

Only with trusted partners necessary for our services, payment processors, and when required by law.

⚙️

Your Control

You can access, update, delete your data, and control marketing communications at any time.

1. Information We Collect

We collect different types of information to provide and improve our services:

1.1 Personal Information

Account Information

  • Full name and date of birth
  • Email address and phone number
  • Residential address
  • Government-issued ID details
  • Username and password

Financial Information

  • Payment method details (M-Pesa, bank cards)
  • Transaction history
  • Deposit and withdrawal records
  • Betting history and account balance

1.2 Technical Information

Device and Usage Data

  • IP address and location data
  • Device type, browser, and operating system
  • Pages visited and time spent on site
  • Cookies and similar technologies
  • App usage and performance data

1.3 Communication Data

Support and Marketing

  • Customer support conversations
  • Survey responses and feedback
  • Marketing preferences
  • Social media interactions

Automatic Collection

Some information is collected automatically when you use our platform. You can control certain data collection through your browser settings and our privacy controls.

2. How We Use Your Information

We use your information for specific purposes that benefit your experience and ensure compliance:

🎮

Service Provision

  • Create and manage your account
  • Process bets and transactions
  • Provide customer support
  • Enable platform features
🛡️

Security & Compliance

  • Verify your identity
  • Prevent fraud and abuse
  • Comply with legal requirements
  • Enforce our terms and conditions
📈

Improvement & Analytics

  • Analyze platform usage
  • Improve our services
  • Develop new features
  • Optimize user experience
📢

Marketing & Communication

  • Send promotional offers
  • Provide service updates
  • Conduct surveys
  • Personalize content

Legal Basis for Processing

We process your data based on:

  • Contract: To provide our services as agreed in our terms
  • Legal Obligation: To comply with gambling regulations and anti-money laundering laws
  • Legitimate Interest: To improve our services and prevent fraud
  • Consent: For marketing communications and optional features

3. Information Sharing

We only share your information when necessary and with trusted partners:

3.1 Service Providers

3.2 Legal Requirements

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and your options.

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement comprehensive security measures to protect your information:

🔐 Encryption

All data is encrypted in transit and at rest using industry-standard 256-bit SSL encryption[1]. Your sensitive information is protected from unauthorized access.

🏰 Secure Infrastructure

Our servers are hosted in secure data centers with physical security, redundancy, and 24/7 monitoring. We use Cloudflare for additional protection[1].

👥 Access Controls

Strict access controls ensure only authorized personnel can access your data, and only when necessary for their job functions.

🔍 Monitoring

Continuous monitoring systems detect and respond to potential security threats in real-time.

🔄 Regular Updates

Our security systems are regularly updated and tested to protect against new threats and vulnerabilities.

📋 Compliance

We comply with international data protection standards and undergo regular security audits.

Security Incident Response

In the unlikely event of a data breach, we will:

  1. Immediately contain and investigate the incident
  2. Notify relevant authorities within 72 hours
  3. Inform affected users promptly
  4. Provide clear information about the incident and our response
  5. Take steps to prevent future incidents

5. Your Privacy Rights

You have important rights regarding your personal data:

👁️

Right to Access

Request a copy of all personal data we hold about you, including how it's used and who it's shared with.

Request Access
✏️

Right to Rectification

Correct any inaccurate or incomplete personal information we have about you.

Update Information
🗑️

Right to Erasure

Request deletion of your personal data when it's no longer needed or you withdraw consent.

Delete Data
⏸️

Right to Restrict

Limit how we process your data in certain circumstances while maintaining your account.

Restrict Processing
📦

Right to Portability

Receive your data in a structured format to transfer to another service provider.

Export Data
🚫

Right to Object

Object to processing based on legitimate interests, including direct marketing.

Object to Processing

How to Exercise Your Rights

To exercise any of these rights:

  1. Contact our Data Protection Officer at privacy@betin-kenya.com
  2. Provide your account details and specify your request
  3. We'll verify your identity and process your request
  4. Receive a response within 30 days

Limitations

Some rights may be limited by legal requirements, such as:

  • Regulatory obligations to retain certain data
  • Ongoing legal proceedings
  • Fraud prevention and security measures
  • Contractual obligations

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic site functionality, security, and to remember your login status. These cannot be disabled.

Session management Security tokens Load balancing

Performance Cookies

Help us understand how you use our site to improve performance and user experience.

Google Analytics Page load times Error tracking

Functional Cookies

Remember your preferences and provide enhanced features.

Language settings Theme preferences Recently viewed games

Marketing Cookies

Track your activity to provide relevant advertisements and measure campaign effectiveness.

Facebook Pixel Google Ads Affiliate tracking

Managing Cookies

You can control cookies through:

  • Browser Settings: Most browsers allow you to block or delete cookies
  • Our Cookie Preferences: Use our cookie consent tool to manage preferences
  • Opt-out Tools: Use industry opt-out tools for advertising cookies
  • Do Not Track: We respect browser Do Not Track signals

Note: Disabling certain cookies may affect site functionality and your user experience.

7. Data Retention

We retain your data only as long as necessary for our purposes:

Account Data

Active account + 7 years after closure Regulatory compliance and dispute resolution

Transaction Records

7 years from transaction date Financial regulations and tax requirements

Identity Verification

5 years after account closure Anti-money laundering compliance

Marketing Data

Until consent withdrawn Legitimate marketing interests

Support Communications

3 years from last contact Service improvement and training

Technical Logs

12 months Security monitoring and troubleshooting

Retention Principles

  • Purpose Limitation: Data is only kept for its original purpose
  • Legal Requirements: Some data must be retained by law
  • Regular Review: We regularly review and delete unnecessary data
  • Secure Deletion: Data is securely destroyed when no longer needed

8. International Data Transfers

Some of our service providers are located outside Kenya. When we transfer data internationally, we ensure appropriate safeguards:

🏛️ Adequacy Decisions

We transfer data to countries recognized as providing adequate protection by relevant authorities.

📋 Standard Contractual Clauses

We use EU Standard Contractual Clauses to ensure data protection when transferring to other countries.

🔒 Additional Security

Extra security measures including encryption and access controls for international transfers.

✅ Certification Programs

Partners must meet international certification standards for data protection.

Transfer Locations

We may transfer data to:

  • European Union: Cloud hosting and analytics services
  • United States: Technology platforms and support services
  • South Africa: Regional payment processing
  • United Kingdom: Gaming software providers

9. Children's Privacy

🔞 Age Restriction

Our services are strictly for adults aged 18 and above. We do not knowingly collect personal information from children under 18.

Protection Measures

  • Age Verification: We verify the age of all users during registration
  • Immediate Removal: Any accounts found to belong to minors are immediately closed
  • Data Deletion: Personal data of minors is promptly deleted
  • Parental Rights: Parents can contact us to report underage use

Notice to Parents

If you believe your child has provided personal information to us, please contact us immediately at privacy@betin-kenya.com. We will investigate and take appropriate action.

10. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements:

How We Update

  1. Review: Regular review of our privacy practices and legal requirements
  2. Draft: Prepare updated policy with clear explanations of changes
  3. Notice: Notify users of significant changes via email and website notice
  4. Implementation: New policy takes effect 30 days after notice

How We'll Notify You

  • Email: Direct notification to your registered email address
  • Website Banner: Prominent notice on our website
  • Account Dashboard: Notification in your account area
  • App Notification: Push notification through our mobile app

Version History

April 16, 2025 Current version - Updated data retention periods and added new rights section
June 1, 2024 Added cookie management options and international transfer safeguards
January 1, 2024 Initial policy version

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Data Protection Officer

Email: privacy@betin-kenya.com

Response time: Within 48 hours

Customer Support

Available 24/7 via live chat

Contact Support

Postal Address

Betin Kenya Data Protection
P.O. Box 12345
Nairobi, Kenya

Regulatory Authority

Office of the Data Protection Commissioner

Website: odpc.go.ke